Customer service

summmary

Customer service experience is one of my most vast professional experience. As I started very early and continued to cultivate my passion for a high-quality service. I had a chance to work for 5 stars cruise line, hotels, restaurants, and other companies. I learned how to navigate in an exciting yet challenging world of hospitality.


certificate
  • CCP certified cruise professional
  • HDI Customer Service

Experience

Player Support
Huuuge Games

February 2017 – May 2017, Szczecin, Poland
Support for users of social mobile games.
Resolving issues reported by players, constant interactions with customers through the social network, mails, and chat.

Information desk specialist
Tall Ships Races
June 2015, Szczecin, Poland  
Working in the information desk, providing information about the events, assisting people

Assistant Waiter
Oceania Cruises
September 2012 – February 2013
Waiting tables, setting up breakfasts, major cleaning, high tea

Receptionist
MIR Hostel
April 2012 – September 2013, Saint Petersburg, Russia
Checking in and checking out guests, cleaning services, breakfast preparations, providing information about the city

Security officer
Deauville beach resort
April 2008 – September 2008, Miami Beach, FL, USA
Monitoring of the hotel property, security checks, contact with police, ongoing observation

Housekeeper
Henlopen hotel
May 2007 – September 2008, Rehoboth Beach, DE, USA
Maintaining the cleanliness, stock the supplies, work the in laundry

Banquet Waiter
Salero
May 2007 – September 2007, Rehoboth Beach, DE, USA
Waiting tables, setting up breakfasts, major cleaning, wedding reception services

Hostess
Iguana Grill
May 2007 – September 2007, Rehoboth Beach, DE, USA
Managing tables, hosting

Waiter
Robin Hood
May 2007 – September 2007, Rehoboth Beach, DE, USA
Waiting tables, service, cleaning

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